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Omschrijving: The Foundation Certificate in Service Quality Management will be supplementary to the ITIL Foundation Certificate in IT Service Management and both together are meant to become the required background for professionals working for an ISO/ IEC 20000 certified IT service provider. (Bron: EXIN)

Doelgroep: EXIN aims at a role in certification of professionals in Service Quality Management based on ISO/ IEC 20000. This target audience includes both internal and external service providers, who play a role or have an interest in Service Quality Management, even if such an organization is not (yet) certified. (Bron: EXIN)

Aanbieders:

* Getronics Pinkroccade: Service Quality Management Foundation
* Ises International: Service Quality Mangement Foundation

Examen:

* EXIN: Service Quality Management Foundation